Privacy Policy

Allen County Job & Family Services (ACJFS) respects your privacy. This policy explains what this website collects, why, and the choices you have. It applies to acjfs.org only. Once you follow a link to another organization's website, their privacy practices apply, not ours.

The short version

We do not collect personal information about you unless you choose to give it to us — for example, by filling out one of our forms. We do not sell or share your information, and we do not use advertising or cross-site tracking. We use only a small number of optional cookies, which you can accept or decline.

Information you give us

Several pages on this site let you submit information to the agency — including applying for assistance, submitting verification documents, reporting a change, submitting an interim report, reporting suspected fraud, completing a customer satisfaction survey, and contacting us. When you use one of these forms, you may provide information such as your name, contact details, case or household information, and — on some forms — file attachments you choose to upload.

We use the information you submit only to respond to your request and to administer the programs and services you are seeking. Submissions are transmitted securely over HTTPS to the agency. We do not sell, rent, or trade your information, and we do not share it except as needed to provide services or as required or permitted by law.

Please do not send sensitive information by email. Email is not a secure channel. Use the appropriate form on this site, or call us, to share case details or documents.

Information collected automatically

Like most websites, our hosting infrastructure records standard technical information with each request — such as your IP address, browser type and operating system, the pages requested, and the date and time. This information is used to keep the site secure and running and is not used to identify individual visitors.

Cookies and tracking

We use only a small number of optional cookies. Nothing on this site is required for it to work, and we do not use advertising cookies, tracking pixels, or third-party marketing scripts. You will see a consent banner on your first visit, and we honor the Do Not Track and Global Privacy Control browser signals as a decline.

Any website analytics are consent-based and are not currently active. If we enable analytics in the future, it will run only for visitors who opt in, will be configured to anonymize IP addresses, and will not be used to identify you or track you across other sites. For a full breakdown of each cookie, see our Cookies page.

Links to other sites

This site links to state and federal resources — such as the Ohio Benefits Self Service Portal, OhioMeansJobs, the Ohio Department of Job and Family Services, and others. When you follow a link, you are on that organization's website and subject to their privacy practices. The site also loads fonts and map links from third parties; those requests expose your IP address to the provider the same as any file your browser fetches, but do not set tracking cookies here.

Confidentiality of case information

Information about individuals who apply for or receive services from ACJFS is confidential and protected by federal and Ohio law, including Ohio Revised Code 5101.27 and applicable federal regulations. Case information is never published on this website.

Public records

ACJFS is a public office subject to Ohio's Public Records Act (Ohio Revised Code 149.43). Correspondence you send to us — including email — may be a public record and could be disclosed on request, subject to the confidentiality protections described above.

Children

This website is intended for adults seeking services and information. We do not knowingly collect personal information from children.

Non-discrimination

For information about your civil rights and how to file a discrimination complaint, see the U.S. Department of Agriculture Nondiscrimination Statement published by the Ohio Department of Job and Family Services.

Changes to this policy

We may update this policy. The current version is always posted on this page.

Questions

Allen County Job & Family Services
951 Commerce Parkway, Lima, OH 45804
Phone: (419) 228-2621